Get Toasted - Bronztour Stick

BRONZTOUR Stick – Get Toasted

Bronze it. Contour it. Do both. BRONZTOUR is our buttery, melt-into-the-skin bronzing and contour stick made for effortless warmth and definition.

Get Toasted is the lighter of our two shades — a warm, neutral bronze for that naturally sun-kissed, oh this? I’ve just been on holidays kind of colour. Perfect for adding warmth and definition without looking orange or muddy.

Super creamy, ridiculously blendable and designed to melt seamlessly into the skin without looking heavy.

Get Toasted = lighter + more neutral
Bit Crispy = deeper + warmer

1. Shipping Rates and Methods:

1.1 Within Australia:

• We offer a flat rate shipping and handling fee of $10.00 for all orders within Australia. This rate applies regardless of the size or weight of your order.

• Australia Post is our primary shipping carrier for domestic orders.

• Orders over $75 AUD qualify for free shipping within Australia. This discount will be applied at checkout.

1.2 International Shipping:

• We offer FREE SHIPPING for orders over $120 AUD.

• For orders under $120 AUD, a flat rate shipping fee of $20 AUD applies. This rate generally applies to most countries, though some exceptions or additional charges may apply for certain destinations.

• Australia Post is also utilized for international shipping.

2. Processing Time:

2.1 Order Processing:

• After placing your order, please allow 1-7 business days for our team to process and prepare your shipment for regular shipping. This processing time is in addition to the estimated delivery time.

2.2 International Shipping:

• The estimated delivery time for international orders is typically 6-15 business days. However, delivery times may vary due to customs clearance procedures, local postal services, and other factors beyond our control.

• Any customs duties, taxes, or import fees imposed by your country’s customs office are the responsibility of the recipient.

3. Tracking Your Shipment:

3.1 Tracking Information:

• Once your order has been dispatched, we will provide you with a tracking number via email.

• You can use this tracking number to monitor the progress of your shipment on the Australia Post website or through your local postal service's tracking system.

4. Order Modifications and Address Changes:

4.1 Order Modifications:

• If you need to make changes to your order, such as adding items or updating your shipping address, please contact our customer support team as soon as possible. We will do our best to accommodate your request, but changes may not be possible once the order has been processed.

4.2 Address Changes:

• It is essential to provide accurate shipping information during checkout. If you need to change your shipping address after placing the order, please contact our customer support team immediately. We cannot guarantee that address changes can be made once the order has been processed or shipped.

5. Lost or Damaged Shipments:

5.1 Lost Shipments:

• In the unlikely event that your shipment is lost during transit, please contact our customer support team at Jaz@jazflowers.com.au. We will work with the shipping carrier to resolve the issue promptly.

• However, once an order has been dispatched and is in the hands of Australia Post, we are no longer responsible for the package. Please ensure you have a secure place to leave the parcel if you are not home. Once a delivery is marked as delivered by the carrier, it is considered completed, and we rely on their confirmation. No refunds or replacements will be issued for items marked as delivered. Thank you for your understanding.

5.2 Damaged Shipments:

• If your order arrives damaged, please notify us within 48 hours of delivery.

• To assist with the investigation and resolution process, please provide clear photos of the damaged items and packaging. Our customer support team will guide you through the necessary steps to resolve the issue.

6. Restricted Items and Customs Regulations:

6.1 Restricted Items:

• Certain products may be subject to shipping restrictions or additional regulations in your country. It is your responsibility to ensure that the items you order comply with all applicable laws, regulations, and customs requirements.

• Jaz Flowers will not be held responsible for any customs issues or delays caused by restricted items.

7. Returns and Refunds:

• For information on our return and refund policy, please refer to our dedicated Returns and Refunds section on our website.

For any questions or further assistance, please contact our customer support team at info@jazflowers.com.au. We are here to help!

1. Consumer Guarantees:

1.1 Australian Consumer Law Compliance:

• Our products come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund if the product is faulty.

1.2 Change of Mind:

• Please note that the Australian Consumer Law does not require a retailer to provide a refund or exchange if you change your mind or make a wrong selection.

2. Return Eligibility:

2.1 Conditions for Return:

• To be eligible for a return or refund, please ensure that: a) The item is in its original condition, unopened, unused, and with all original packaging intact. b) The return request is made within 7 days after receiving the product. c) Proof of purchase, such as an order confirmation or receipt, is provided.

3. How to Initiate a Return:

3.1 Return Process:

• To initiate a return, please follow these steps: a) Contact our customer support team via info@jazflowers.com.au to notify them of your intention to return the product. b) Provide details of your order and the reason for the return. c) Await instructions from our customer support team regarding the return process, including any necessary documentation or shipping labels.

4. Return Shipping:

4.1 Customer Responsibility:

• Unless the product is deemed to be faulty or not as described, the cost of return shipping will be the responsibility of the customer.

4.2 Trackable Shipping:

• We recommend using a trackable shipping method to ensure that the returned item reaches us safely. Jaz Flowers will not be held liable for any items lost or damaged during the return shipping process.

5. Assessment and Refund Process:

5.1 Inspection:

• Once we receive the returned item, our team will inspect it to ensure it meets the eligibility criteria outlined in section 2.

5.2 Refund Initiation:

• If the return is approved, we will initiate the refund process within a reasonable timeframe.

5.3 Refund Method:

• Refunds will be issued using the original payment method used for the purchase.

5.4 Refund Timeframe:

• Please note that it may take several business days for the refund to appear in your account, depending on your financial institution.

6. Exchanges:

6.1 Exchange Process:

• If you wish to exchange a product for a different item, please follow the return process outlined in section 3 and place a new order for the desired item separately.

7. Non-Returnable Items:

7.1 Hygiene and Safety Restrictions:

• For reasons of hygiene and safety, certain items cannot be returned if they have been opened or used, unless they are deemed faulty or not as described. These items include but are not limited to: a) Makeup and cosmetic products with broken seals or tampered packaging. b) Personal care items such as brushes, sponges, or applicators.

8. Faulty or Damaged Items:

8.1 Reporting Issues:

• If you receive a faulty or damaged item, please contact our customer support team immediately. We may request photos or further information to assess the issue.

8.2 Resolution:

• Depending on the circumstances, we will offer a replacement, repair, or refund in accordance with your consumer rights under the Australian Consumer Law.

9. Lost Shipping:

9.1 Delivery Responsibility:

• Once an order has been dispatched and is in the hands of Australia Post, we are no longer responsible for the package. Please ensure you have a secure place to leave the parcel if you are not home.

9.2 Completed Deliveries:

• Once a delivery is marked as delivered by the carrier, it is considered completed, and we rely on their confirmation. No refunds or replacements will be issued for items marked as delivered. Thank you for your understanding.